Term and Conditions

At Shyam Agency, we recognize how essential your home appliances are to your daily life. Whether it's a malfunctioning refrigerator, a faulty washer, or a stove in need of repair, we are dedicated to offering fast, professional, and reliable appliance repair services across the area. At the same time, we understand that safeguarding your personal information is just as important as fixing your appliances.

As part of our ongoing commitment to providing excellent customer service, Shyam Agency has created a clear and comprehensive Privacy Policy to ensure that your data is securely protected and treated with respect. We aim to offer you peace of mind, knowing that your information will remain private and secure throughout your experience with us.

Why Your Privacy is Important in Appliance Repair

When you reach out to Shyam Agency, you trust us with more than just your appliance’s details; you also provide us with personal, sometimes sensitive information like your name, contact number, and home address. In today’s connected world, protecting this data is not only a legal responsibility but also a crucial element in maintaining customer trust and satisfaction.

Our Privacy Policy clearly outlines what data we collect, how we use it, and the measures we take to safeguard it. Our team is thoroughly trained to handle your data responsibly, ensuring that all information we collect is used solely for providing you with top-quality service.

Information We Collect and How We Collect It

Shyam Agency collects information in several ways to ensure we offer you the most efficient service. Most of the data we gather comes directly from you when you contact us for repairs, whether by phone, email, or through our website. Below are the types of information we collect:

Personal Identifiable Information (PII):

• Name: This helps us address you personally when scheduling appointments or following up after service.
   
• Phone Number: Vital for confirming appointments, reaching you if there are any changes, or asking about your appliance issue.
   
• Email Address: Used for confirmation emails, receipts, service updates, and, with your consent, occasional promotional offers.
   
• Mailing Address: Necessary for scheduling in-home visits or sending invoices and receipts.
   

Appliance Information:

• When you book a service, we may ask for details about the appliance that needs repair, such as the make, model, and the specific issue you’re facing. This allows us to assign the right technician with the appropriate tools and parts.
   
• We may also inquire about the appliance’s age, its service history, or any prior repairs it has undergone.
   

Payment Information:

• If you opt to pay online, we use secure third-party payment processors to handle your payment details. We do not store your credit card information directly. Instead, these processors store and manage it in compliance with industry security standards.
   

Website and Usage Data:

• Similar to other businesses with an online presence, we use cookies and tracking technologies on our website to improve user experience and analyze site traffic. This helps us enhance our services and deliver personalized content.
   
• Analytics tools may collect data such as your browser type, IP address, the pages you visit, and the duration of your visit.
   

How We Use Your Information

The data we collect is used strictly to provide and enhance our appliance repair services. Below are the main ways we utilize your information:

• Scheduling and Fulfilling Service Requests: We use your personal and appliance details to schedule appointments and assign the correct technician to your request. The more information you provide, the quicker and more efficiently we can address the issue.
   
• Communication: We will use your contact information to confirm your appointment, notify you of any changes, or inform you about delays or issues with parts availability.
   
• Customer Support: If you experience any issues after a repair, we may follow up to ensure your appliance is working properly. We can also quickly reference your service history if any further problems arise.
   
• Billing and Invoicing: We use your payment and billing information to process payments and issue invoices or receipts, ensuring you have an accurate record of your transactions.
   
• Marketing and Promotions: With your permission, we may send you offers, promotions, or updates about new services via email or phone. You can opt-out of these communications at any time by following the unsubscribe instructions in emails or by contacting us directly.
   
• Improving Services: We also use your data to enhance our service offerings. Feedback, surveys, and service data help us identify areas of improvement. Additionally, we may use the information for internal analytics to improve efficiency, like assessing peak service times.
   

How We Protect Your Information

At Shyam Agency, protecting your privacy is a top priority. We implement physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

• Encryption and Secure Communication: Any personal data shared through our website is encrypted using secure protocols, ensuring your data is protected from potential breaches.
   
• Access Control: We restrict access to personal information only to employees who require it to perform their tasks. Technicians may access appliance details, but they won’t have access to your financial information. Employees responsible for handling sensitive data receive ongoing privacy and security training.
   
• Third-Party Service Providers: While we don’t share your information for marketing purposes, we do work with trusted third-party service providers, such as payment processors and parts suppliers, to complete repairs. These providers are selected for their adherence to high security standards.
   
• Data Retention: We keep your personal information only for as long as necessary to fulfill the purpose for which it was collected. Once it’s no longer needed, we ensure secure disposal of the data.
   

Your Rights Regarding Your Data

We believe in transparency and empower you to control the personal data you share with us. Our Privacy Policy grants you the following rights:

• Access and Correction: You have the right to view the personal information we hold and request corrections if it’s incorrect or incomplete. If you need to update contact details or appliance information, just let us know.
   
• Opting Out of Marketing Communications: If you no longer wish to receive marketing messages from us, you can opt out at any time. Simply unsubscribe from emails or contact us to remove your details from our marketing list.
   
• Data Deletion: If you no longer wish to use our services, you can request the deletion of your personal information. We will make every effort to honor your request, although some data may be retained for legal or regulatory purposes.
   
• Data Portability: In some cases, you may request a copy of your personal data in a machine-readable format, allowing you to transfer it to another provider.
   

Our Commitment to Continuous Improvement

We recognize that privacy regulations are constantly evolving, and we regularly update our Privacy Policy to ensure compliance with any changes. If any significant changes are made, we will notify you by updating this page and providing clear notices. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your personal information.

Conclusion

At Shyam Agency, we are committed to safeguarding your privacy. From the moment you reach out to us for service until the completion of your appliance repair, we prioritize the security of your personal information. Our Privacy Policy reflects our dedication to ensuring the confidentiality of your data and building trust with each customer. By being transparent about how we use your data, we aim to make your experience with us not only professional and effective but also secure.

If you have any questions about our Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We’re here to address any concerns and ensure your experience with Shyam Agency is a positive one.